All pets need a professional pet sitter

In today’s digital age, texting has become a predominant mode of communication.

However, it often lacks the depth and richness of real conversation. In real conversations, there is less room for misinterpretation or misunderstanding. In order to build trust and rapport with new clients, meaningful dialogue by phone will help establish your authenticity with your prospective clients. Knowing what questions to ask before you commit are included below.

People love to talk about their pets! Keep your tone and dialogue enthusiastic as you dive into the initial questions including style of service needed, the client’s location and if you are available for the service dates needed.

Does the client live in your service area and are you able to help them? If you only offer dog walks and cat visits and the client needs in-home pet boarding, refer them to another trusted pet sitter. It’s helpful to know the client’s travel itinerary, including time of day they are leaving and returning home. Knowing those details will help you with scheduling. We know too well that the art of juggling multiple clients requires creative scheduling!

Taking a deeper dive into specific pet details will be the crux of your conversation as all animals are individually unique. A dog’s breed, age, size, general disposition and health should be explored in greater depth. Does your furry guest require medications or insulin injections, frequent potty breaks or meals during the day, outdoor exercise or suffer from separation anxiety? Ask about the owner’s past experiences when hiring pet sitters, which will help gauge their expectations of you.

If caring for a cat, are they prone to hide upon your arrival or will they want to cuddle and purr with you? Ask leading questions to get a feel for the pet’s personality. More extensive care may also determine how much you charge for special pet needs that require more time to fulfill. Do not hesitate to decline business if you feel the situation is beyond your capabilities or will put you at risk!

Other sample questions include:

  • Can you tell me about your pet’s daily routine? (Feeding times, exercise schedule, etc.)
  • Does your pet have any specific dietary restrictions or allergies?
  • Are there any medications or special instructions I should be aware of?
  • How does your pet behave around strangers or other animals?
  • Are there any particular behaviors or quirks I should know about your pet?
  • Who is your family veterinarian?
  • Do you have a preferred veterinarian in case of emergencies? PET PRO TIP: Create a list of Emergency Clinics in your area.
  • Are there any areas of your home that are off-limits to the pet sitter or specific instructions regarding house access?
  • How does your pet typically react to being left alone for extended periods?
  • How would you like updates on your pet’s wellbeing while you’re away? (Note: this can include photos, texts, and videos and should always include daily check-ins).
  • Is there anything else you’d like me to know about your pet or your expectations for their care?

Your Value Proposition:

When discussing your services, include value-added “extras” you offer. This might include fetching mail, or packages left at the front door, watering indoor plants or taking the garbage in/out. You may want to charge a little more for these helpful household chores even if you are only in the client’s home briefly to walk their pup or refresh food and water. Sometimes, doing these little extras without being asked or offered at no charge, will help curry a stronger client relationship.

Provide excellent customer service by being responsive to inquiries, professional in your communications and reliable in your pet care services.  Happy clients are more likely to recommend you to others and become repeat customers.

Stay updated on industry trends, attend pet care workshops or on-line training and certification programs, and continually improve your skills is fundamental to providing the best possible care for your client’s pets.

The Association of Pet Professionals offers these skill-building resources for our members. Become a member today! Only $10/month to join and tap into the well of knowledge we have waiting for you @

Keep doing YOU and always strive to do your best as the professional pet sitter you are! We’re here to help you grow your pet sitting business. 🙂

Hugs from your AoPP Pet Pro Team